Advance Booking Fee

The booking stands liable to be cancelled if 100% payment is not received less than 15 days before date of departure or Airline cutoff date or hotel cutoff date whichever comes first.

Cancellation Policy

If You Cancel Your Holiday :

You or any member of your party may cancel their travel arrangements at any time. Written notification or an e-mail to that effect from the person who made the booking must be received at our office. The cancellation charges applicable are as per the published cancellation policy below:

Cancellation charges per person :

In case the booking is for a group of more than 8 travelers, the cancellation charges may be up to the total cost of the package or supplier cancellation policy whichever is higher.

If We Change or Cancel Your Holiday :

If we are unable to provide the booked travel arrangements due to reasons beyond our control (e.g. Natural Calamities) then there will be no refund

If you want to change your holiday plan

After confirmation of services, if you wish to change your travel arrangements in any way (e.g. your chosen departure date or accommodation), we will do our utmost to make these changes but it may not always be possible. Any request for changes must be in writing from the person who made the booking. All cost incurred due to amendment will be borne by you.

If you have a complaint

If you face any problem during your holiday, please inform the relevant supplier (e.g. your hotelier, transporter etc.) and/or our representative immediately who will endeavour to set things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us, with your booking reference and all other relevant information. However, please be advised that while we are happy to assist you in the redressal of your complaint, if any, we will be able to extend only our best efforts in managing/coordinating your complaint with the respective service provider. All third party service providers are independent contractors who are at no time under our control or supervision.

All booking vouchers and tickets will be provided 3 days before departure.

Our liability

• In case any promised travel arrangements are not provided by Travelduniya.com’s employees or agents as promised, we will compensate you up to the limit of the cost of such arrangements which was communicated in writing and acknowledged from both the side.
• Travelduniya.com does not accept any responsibility for third party services or service providers like hotels, transport etc. For example, transporters are responsible for travel delays while hotels are responsible for inefficient service or lack of hospitality.
• Travelduniya.com is only a tour operator. At no time shall Travelduniya.com be held responsible for your acts of misdemeanour/omission and your personal affairs. For example, Travelduniya.com shall not be held responsible for ensuring the safety of your personal belongings, travel documents, etc. at any time before, during or after the holiday.

Holiday Insurance

You are requested to purchase your own travel or holiday insurance. Travelduniya.com shall not be held responsible for this service.

Exactness Not Guaranteed

Travelduniya.com cannot and does not guarantee the exactness of any service in the package. For example, photographs of the interiors of hotel rooms posted on our website have been provided by the respective hotels. Hence, Travelduniya.com does not guarantee the visual appeal of your room. Travelduniya.com wants you to have an enjoyable experience but we cannot and do not guarantee or represent that such a package will be as per your perception or imagination.

Exactness Not Guaranteed

Travelduniya.com cannot and does not guarantee the exactness of any service in the package. For example, photographs of the interiors of hotel rooms posted on our website have been provided by the respective hotels. Hence, Travelduniya.com does not guarantee the visual appeal of your room. Travelduniya.com wants you to have an enjoyable experience but we cannot and do not guarantee or represent that such a package will be as per your perception or imagination.

General Notes

• Travelduniya.com will inform you of any change in prices and only after your confirmation, we will proceed with the booking. There will be no reduction in cost for any unutilized service on Tour
• Surcharges may be applicable over and above the package cost for the requested period. Travelduniya.com will inform you of such costs at the time of booking or before confirmation.
• You need to make an advance payment at the time of confirming the tour and make the balance payment 15 days prior to the departure of the tour or Airline cutoff date or hotel cutoff date whichever comes first

Forfeiture of deposit

Travelduniya.com reserves the right to forfeit the non-refundable, interest-free deposit paid by you in the following situations: a) If you cancel the booking b) If you fail to adhere to the payment schedule c) If you are unable to get the visa of any country d) If you are unable to travel because of sickness, on medical grounds or any other reason. The scale of cancellation charges mentioned under ‘Cancellation Policy’ shall be applicable and binding.

Important

These are the sole and complete terms and conditions governing the tour operations, supplemented only by the User Agreement. No employee of our company or any agent has the authority to amend, modify or change these conditions, and you are advised to rely on the term "as is". Travelduniya.com reserves the right to change or modify these ‘Terms and Conditions’ at any time without notice.

General Terms & Conditions - International Holidays

• Rates are valid only for Indian Nationals, for any other nationality please speak to our tour experts.
• Standard hotel check-in time is from 1400 hours to 1600 hours and check out 10.00 am to 12.00 hours.
• International hotels general breakfast timings are between 7:30 am-10:00 am.
• Grant-of visa is solely on the discretion of the particular country's Immigration Authority and Travelduniya.com is not responsible for any non-grant of visa to traveler and due to this if Pax is not travelling, Note- There will be no refund and there will be applicable cancellation charges as implicated by supplier, Hotel, Airline, Transport etc.
• You are requested to strictly follow visa procedures and passport validity 6 months (9 months for Malaysia) from date of return. Even for countries which offer Visa On Arrival, we request you to be get your Visa's before departures as it might take too much of your time at the arrival.
• If you face a problem during the holiday, you are requested to inform the hotel/transport provider and/or the Travelduniya.com representative immediately. If your complaint is not addressed, you are requested to follow it up by writing to us within 28 days of your return. Travelduniya.com would like to hear from you and will share your concerns with the respective service provider.
• Travelduniya.com does not accept any responsibility for third party services or service providers like hotels, transport, etc. For example, the transporters are responsible for travel delays while the hotels are responsible for inefficient hospitality
• Travelduniya.com is only a tour operator and at no time shall Travelduniya.com be held responsible for your acts of misdemeanor/omission and your personal affairs. For example, Travelduniya.com shall not be held responsible for ensuring the safety of your personal belongings, travel documents, etc. at any time before, during or after the holiday.
• Travelduniya.com will not be held responsible for any misbehavior/damage done by guest while on tour.
• Travelduniya.com cannot and does not guarantee the exactness of any service in the package. For example, photographs of the interiors of the hotel rooms posted on our website have been provided by the respective hotel. Hence, Travelduniya.com does not guarantee the visual appeal of your room.
• When we say that your transport (arrivals, departures and sightseeing) will be by ‘seat-in-coach basis’, all we mean is that a comfortable van / bus/ coach will be provided to you depending upon the total number of arrivals. Please note we will be clubbing passengers arriving around similar time and dropping at various hotels. In case you don't approve of the same, we recommend you to book a private vehicle at a supplement cost.
• It shall be solely your responsibility to hold valid travel documents like passports, visas and other statutory clearances like immigration, to enable you to travel on the tour hassle free.
• As granting or rejecting visas and immigration clearance is the sole prerogative of the concerned sovereign governments, the operator shall neither be responsible in case of non-granting of such documents nor will he be liable for any delay, denial or other related act/omission or for any loss, expense, damage or cost resulting there from.
• People Travelling to Dubai with any airline has to be responsible to check their “ok to board” update with the Airlines at less than 24 Hours prior to their departure and incase it has not been updated, then it has to be communicated in writing to Travelduniya.com for execution of the same else deboardation from the airport by the Airlines due to this reason Travelduniya.com will not be held responsible.
• The position in respect of cancellation of tour by client due to non-availability of travel documents would not change only by virtue of the client having applied for such documents through the operator. Even if visas are rejected, the stipulated fees of the operator shall be payable by the client. There will be no refund to the client, or any member of his party, is unable to travel due to the above said reasons. In such cases, the non-refundable deposit paid by the clients shall be forfeited and no claim whatsoever shall be made for the same.
• A child traveling for whom ‘without a bed’ charge has been paid would not be entitled to a separate bed or rollover based on the hotel policy. In case ‘with bed’ charge has been paid for the child and you decide not to avail such facility whilst on the tour, you would not be entitled for any refund. In case you decide to seek an extra bed for the child booked on ‘without a bed’ basis on the tour, this will be subject to availability where you shall be bound to pay directly the additional amount charged by the concerned hotel.
• These are the sole and complete terms and conditions governing the tour operations, supplemented only by the User Agreement. No employee of our company or any agent has the authority to amend, modify or change these conditions, and you are advised to rely on the term ‘as it is’. Travelduniya.com reserves the right to change or modify these ‘Terms and Conditions’ at any time without notice.

Tour & Payment Policy:

• The airfares and taxes are calculated as on a mentioned date and any increase in the airport taxes or airfares will be borne by the customer.
• For customized / FIT (Free Individual Travel) package, the cost is calculated on lowest class air fare. Airline seat confirmation is subject to availability at the time of booking and any increase in air fare or airport taxes has to be borne by the client.
• Payments for land component ( towards hotel, transfers and sightseeing in foreign country) will be taken as per Rate of exchange ( ROE) on the day of making final payments or the Exchange Rate as advised by Travelduniya.com
• Any customized or recommended tour itinerary posted on the website is only a proposed holiday outline. We are not holding any confirmed hotel reservations for your travel. The same is subject to availability at the time of booking. The quotation might change based on actual availability of the service.
• Travelduniya.com will inform you of any change in prices and only after your confirmation, proceed with booking.
• Weekend or other surcharges may be applicable over and above the package cost for the requested period. Travelduniya.com will inform you of such costs at the time of booking or before confirming the package.
• You need to make an advance payment as per the specific package terms at the time of confirming the tour and make the balance payment as per the payment conditions of the package.
• The Company shall be within its rights to forfeit the non-refundable interest free deposit paid by the client to the company along with the prescribed booking form duly completed for the tour booked by the client. In the event the client cancels the booking or on failure on the part of the client to adhere to the tour payment schedule as informed in the documentation check-list or in the event the visa of any country is not granted OR unable to travel on the tour booked by the client due to any reason whatsoever, including medical ground or sickness, the non-refundable interest free deposits shall stand forfeited, and the scale of cancellation set out in the ‘cancellation policy’ section of the brochure shall be applicable and binding
• Rates are calculated on basis on special air fares hotel package rates. We have limited inventory hence prices can change without prior notice. In order to get benefit at the current proposed prices, we recommend you to book with us immediately.

Cancellation Policy

• Post confirmation of services, you yourself(No Third Person) may cancel travel plans at any time by sending a written notification or an e-mail addressed to the Travelduniya.com representative who made the booking, to our office
• The same is applicable in case you want to make any change like the travel date or accommodation in your travel arrangements.
• All costs incurred due to amendment of any of the above issues, will be borne by the individual himself
• Travelduniya.com reserves the right to change/modify or cancel your travel arrangements at any point of time.
• If we are unable to provide the booked travel arrangements, our liability in all cases shall be limited to the costs of your travel arrangements
• In case your travel arrangements are affected by bad weather conditions or other unforeseeable circumstances, Travelduniya.com will try its best to provide alternate dates for the package, if the holiday hasn't already begun.
• In the event that a client is unable to travel on the tour originally booked by him/her, due to rejection of visas by the concerned embassy, the said client shall have the option to postpone his/her tour to any other future date or transfer his tour to any other tour and in such case the transfer fee for the transfer of the tour shall apply. However, if the client books and pays within the cancellation period and is unable to travel due to any reason whatsoever including non-availability of visas or any travel documents, the cancellation policy will apply

Cancellation charges per person:

• Cancellation charges for various tours are different and depend upon the region of travel like Asia or Europe. Hence we request Guest to go through the cancellation policies of each package they book and travel for. In general the cancellation policies for
• ASIA/ Middle East bound destinations are:

30 Days before departue	Initial Advance amount is nonrefundable.
30-20 days before departure	60% of the total package price
20-10 days before departure	75% of the total package price
10-0 days before departure	Full total package price



• West Bound/ Australia/ AMERICA

45 Days before departue	Initial Advance amount is nonrefundable.
45-30 days before departure	60% of the total package price
30-20 days before departure	75% of the total package price
20-0 days before departure	Full total package price



• Each package has its own specific cancellation policy which will supersede the above mentioned general cancellation policy in case of a tour cancellation.

Please note:

• The passport should be valid for minimum 6 months from the date of return from the Foreign Country (9 months in case of Malaysia)
• In case of cash payment of INR 20,000 or above, Pan Card copy of the client is required
• Group packages are non-refundable once booked
• In case the booking is for a group of more than 8 travelers, the cancellation charges may be up to the total cost of the package, depending on the cancellation charges as implicated by supplier, Hotel, Airline, Transport etc.